Welcome to LipToCare. Below are answers to some of the most common questions about our products, orders, and policies. If you need further assistance, our support team is always happy to help.
About LipToCare
What is LipToCare?
LipToCare is a premium lip care brand focused exclusively on advanced, science-led solutions for lip hydration, repair, and protection. Our products are designed with clinical care and everyday comfort in mind.
What makes LipToCare different?
We focus solely on lip health. Our formulations are thoughtfully developed, gentle, and effective, combining dermatology-inspired science with a refined, luxury experience.
Products & Usage
Are LipToCare products safe for daily use?
Yes. LipToCare products are designed for regular, daily use and are formulated to be gentle on sensitive lips when used as directed.
Are your products suitable for all skin types?
Yes. Our products are suitable for most skin types, including sensitive lips. If you have a known allergy or medical condition, we recommend reviewing the ingredient list or consulting a healthcare professional.
How long does it take to see results?
Results may vary depending on individual lip condition and consistency of use. Many users notice improved hydration and comfort within a few days of regular use.
Are LipToCare products tested on animals?
No. LipToCare does not test its products on animals.
Orders & Payments
How do I place an order?
Simply select your desired product on liptocare.com, add it to your cart, and complete checkout using our secure payment options.
What payment methods do you accept?
We accept major debit cards, credit cards, UPI, net banking, and other secure online payment methods available in India.
Will I receive an order confirmation?
Yes. Once your order is placed successfully, you will receive an order confirmation via email or SMS.
Shipping & Delivery
Do you ship across India?
Yes. We currently ship to most locations across India.
How long does delivery take?
Orders are typically delivered within 3–7 business days, depending on your location. Delivery timelines may vary for remote areas.
Can I track my order?
Yes. Once your order is shipped, tracking details will be shared via email or SMS.
Cancellations, Returns & Refunds
Can I cancel my order?
Orders can be cancelled only before they are shipped. Please refer to our Refund & Cancellation Policy for details.
What if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with supporting images or videos.
When will I receive my refund?
Approved refunds are processed to the original payment method within 5–10 business days, depending on your bank or payment provider.
Safety & Care
Are LipToCare products medical or prescription-based?
No. Our products are cosmetic in nature and are not intended to diagnose, treat, cure, or prevent any medical condition.
Can LipToCare products be used by children?
Our products are intended for adult use. For children, we recommend consulting a healthcare professional before use.
Support & Contact
How can I contact LipToCare support?
You can reach us through the Contact Us page on liptocare.com. Our team will respond as soon as possible.
Where can I find detailed policy information?
You can review our Privacy Policy, Shipping Policy, Terms of Service, and Refund & Cancellation Policy on our website