FAQ

                                  Liptocare FAQ


1. How do I place an order on Liptocare.com?

Simply visit liptocare.com, look through the product categories and click on either "Buy Now" or "Add to Cart," then go through the checkout process, submit your shipping information, and select your payment option to complete the order.


2. Do Liptocare products come with discreet packaging?

Yes, everything sent from Liptocare will be sent in 100% discreet packaging. We respect your privacy. There will be no branding or information about the product on the outside of the packaging.


3. Are Liptocare products reusable and safe?

Yes, All Liptocare intimate products, including reusable condoms and extenders, are made from medical-grade silicone and are tested for durability, hygiene and comfort.


4. How can I track my order?

Once your order is confirmed and shipped, you will receive a tracking link to your email or SMS/WhatsApp. You can use this link to track the status of your shipment in real time.


5. What is the return or replacement policy?

Since our products are intimate in nature, we cannot accept returns once the packaging has been opened. However, if there are any damages or if you received the wrong product, you may request a replacement within 48 hours from the time of delivery by contacting customer support.


6. What payment methods are available?

Our payment options include Debit/Credit Cards, UPI, Net Banking, and Cash On Delivery (COD)! Please check for COD availability at your pincode as well as the order amount!


7. Is it safe to use Liptocare products regularly?

Yes definitely! All of our products are designed for hygiene and comfort. They are body-safe, washable, and reusable if cared for properly!


8. How can I get in touch with customer support?

You can contact us via email at support@liptocare.com or by using the contact form on our website.


9. Do you offer discounts or coupon codes?

We have promotional offers on a regular basis, just check our banners on the homepage or subscribe to our newsletter to get the latest updates and exclusive coupon codes!


10. How soon will I receive my order?

All orders are usually shipped within 24-48 hours. Delivery will be from 2-7 business days based on where you are located.


Is there a minimum order value for purchases on Liptocare?

There is no minimum order value to order. But we have the minimum order value of Rs 799 for Free shipping