At LipToCare, customer satisfaction is important to us. This Refund & Cancellation Policy outlines the conditions under which orders can be cancelled, returned, or refunded when you shop on liptocare.com.
Please read this policy carefully before making a purchase.
Order Cancellation
Can I cancel my order?
- Orders can be cancelled only before they are shipped.
- Once an order has been dispatched, it cannot be cancelled.
How to cancel an order?
To request a cancellation, please contact our customer support team as soon as possible with your order ID via the Contact Us page on liptocare.com.
Cancellation requests are subject to confirmation from our support team.
Refund Policy
When are refunds applicable?
Refunds may be issued under the following circumstances:
- The order is successfully cancelled before shipment
- The product received is damaged, defective, or incorrect
- The product is missing from the package
All refund requests are reviewed and approved at the sole discretion of LipToCare.
Damaged, Defective, or Incorrect Products
- If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
- You may be required to share clear images or videos of the product and packaging for verification.
- Once verified, we may offer a replacement or refund, depending on the situation.
Non-Refundable Items
The following are not eligible for refunds or returns:
- Products that have been opened, used, or tampered with
- Products damaged due to improper use or storage
- Orders cancelled after shipment
- Products purchased during clearance or special promotional sales (unless damaged or defective)
Refund Processing Time
- Approved refunds will be processed to the original payment method.
- Refunds typically take 5–10 business days to reflect in your account, depending on your bank or payment provider.
Important Notes
- LipToCare reserves the right to refuse refund or cancellation requests that do not meet policy conditions.
- Customers are responsible for providing accurate shipping and contact details.
- This policy may be updated or modified at any time without prior notice.
Contact Us
For any questions regarding refunds or cancellations, please contact us through the Contact Us page on liptocare.com. Our support team will be happy to assist you