At LipToCare, we are committed to delivering your products safely, promptly, and with care. Please review our shipping policy below for details on order processing and delivery.
Order Processing
- All orders placed on liptocare.com are processed within 1–2 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is processed, it will be handed over to our trusted shipping partners.
Shipping Locations
- We currently ship across India.
- Delivery availability may vary for certain remote or non-serviceable locations.
Delivery Timeline
- Standard delivery typically takes 3–7 business days, depending on your location.
- Metro cities may receive deliveries sooner, while remote areas may require additional time.
- Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, logistical delays, or regional restrictions.
Shipping Charges
- Shipping charges, if applicable, will be clearly displayed at checkout before payment.
- LipToCare may offer free shipping on selected products or promotional orders, as mentioned on the website.
Order Tracking
- Once your order is shipped, you will receive a confirmation message via email or SMS with tracking details.
- You can track your shipment using the provided tracking link until delivery.
Delays & Exceptions
While we strive to meet delivery timelines, LipToCare is not responsible for delays caused by:
- Incorrect or incomplete shipping address provided by the customer
- Failed delivery attempts due to customer unavailability
- Courier partner or third-party logistics delays
- Natural disasters, strikes, or government restrictions
Damaged or Missing Packages
- If your order arrives damaged or tampered with, please contact our support team within 48 hours of delivery.
- Please share clear images or videos of the package and product to help us investigate and resolve the issue promptly.
Address Changes
- Shipping address changes are allowed only before the order is shipped.
- Once dispatched, address modifications cannot be accommodated.
Contact Us
For any questions regarding shipping or delivery, please reach out to us via the Contact Us page on liptocare.com. Our support team will be happy to assist you